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Registrant Terms and Conditions As a registrants of one or more .UK domain names, Nominet requires that we present you with, and that you agree to, Nominet Terms and Conditions of Domain Name Registration. www.nominet.uk/go/terms
Service Levels In addition to the information provided within your agreement with CSC or posted on cscglobal.com in regards to Abuse e-mail, Customer Communications and Complaints & Escalation processes we also adhere to below service level commitments. General communications We will acknowledge all communications within 3 days. Complaints & Escalation process Should you wish to raise a complaint about the services received from us, then you can contact us through our in house ticketing system or phone detailing your issue. Please clearly state the issue and nature of your complaint. A member of our team will aim to resolve your issue there and then for you. All complaints will be acknowledged within 3 business days, and we aim to resolve any issues within 5 working days. If you are unhappy with the initial response, please escalate your complaint through the team member who dealt with the initial complaint or write a letter to the Complaints Manager at one of the addresses listed below detailing again your issue and nature of the complaint.
The Complaints Manager will acknowledge your complaint within 3 working days, and will aim to resolve any issues within 10 working days. T J Phillips 5 Mount Pleasant Arnside Cumbria LA5 0EW Abuse email If you wish to raise a complaint due to abuse you have received, please email us at domains@pcoms.com we aim to respond to your complaint within 3 working days of receipt.
FAQs
What you charge for the domain-name related services you provide. For example a transfer?
Transfers are free of charge
How you deal with expired and expiring domain name registrations?
Domains are held for you until Nominet deletes the domain from their systems, there are no extra charges for late renewals
How can I renew a domain name what am I charged for renewal?
Payment of relevant invoice for domain names guarantees your domain renewal - all UK domains charged at £50 per annum
What charges do you make where Your Customer is transferring their domain names to a new Registrar, or is otherwise terminating their contract with you?
No charges are made for transfers
How many day before expiry do you issue an expiry/renewal notice to your customers?
Invoices are sent 40 days prior to renewal